This site is provided and managed by IAPWA, registered charity no: 1137532 with its registered office address at: 1B Rudds Lane, Haddenham, Aylesbury, Bucks, HP17 8JP, United Kingdom.
What information is collected?
IAPWA collects personal information that you provide to us for a nominated purpose. This information may include but not be limited to name, address, telephone numbers, date of birth, email address, Gift Aid declarations, a record of communications we’ve had with you, your communication preferences, your donations, photos and videos, next of kin details if you participate in an event with us, and bank/credit card details.
How do we collect your personal information?
Where possible, IAPWA will collect personal information directly from you. This may include a number of ways, such as through donations online, purchasing merchandise or taking part in an event or campaign. This could be via our website www.iapwa.org, any related website, social media page or any mobile applications (each, a “Website”), or through third-party sites, for example Just Giving. We may also update personal information from agencies or public registers to make sure we are not contacting anyone registered with the Telephone Preference Service or the Fundraising Preference Service. If you are under 18 years of age, you should obtain your parents’/guardians’ permission beforehand whenever you provide personal information.
How does IAPWA use your data?
IAPWA may collect your personal information for a number of purposes, including:
Volunteering and other support: To enable you to assist us with volunteering, community fundraising and other activities where we seek the community’s assistance. Through this contact we can communicate to you about the work we do so you are able to pass this information to the public about how they too could get involved with our work.
Marketing and fundraising: To send you information about donations – including how to Gift Aid these, campaigns and events, administering the events and filming and/or taking photos to use in future fundraising materials. IAPWA asks for consent* to send you marketing information. Some types of communication are petitions, newsletters, about our work, information about events, to encourage regular donations or to see whether donors have capacity to increase these. Should we send any information to you by post, we rely on the concept of Legitimate Interest** to send this to the address you have provided us. This means that we will send you post until you tell us you no longer want to receive communication via this channel. To opt-out of post at any point, please get in touch to let us know. If you would like to stop receiving marketing and fundraising communications by any channel do get in touch at 1B Rudds Lane, Haddenham, Aylesbury, Bucks, HP17 8JP, United Kingdom or email: email@example.com.
* Consent must be freely given, specific, informed and unambiguous, and kept separate and distinct from other terms and conditions. It must be as easy to withdraw as to give, and can be withdrawn at any time
**Legitimate Interest can be used to process personal data as long as the personal interests of IAPWA are not overridden by the individual’s interests and fundamental rights.
Legacies: We will record if we’ve been told a supporter is leaving a legacy and will administer the pledge accordingly.
Retail: Online or physical: for fulfilment of products such as the merchandise purchased and services.
Research: To conduct and/or fund research into IAPWA projects or research into supporter attitudes.
Analysis, targeting and segmentation: To allow us to gain a deeper insight into our supporters so we are able to send marketing which is tailored and relevant. The information used could be your preferences, interests, and capacity to give financially in order to establish whether any of our supporters has the potential to give for the first time or to give more. This may be by desk research, profiling and screening techniques to analyse your personal information so we can build a profile to contact you with relevant information, to be prepared when we meet you, or to help us find other people like you who might like to show their support. In certain instances, we may add publicly available information to our analysis – for example addresses, information from Companies House or Charity Commission Registers, newspaper and web articles, social media posts, or typical earnings in an industry. This helps to give us a fuller picture of who supports IAPWA and whether it is appropriate to make an approach for increased giving, or to work out whether it would be appropriate to ask someone to consider leaving us a legacy. This helps us to make appropriate and relevant approaches and target our resources more effectively. IAPWA may also use geo-demographic information and measures of affluence to tailor asks accordingly. We may on occasion use third party suppliers to provide us with the aforementioned profiling information and we would only provide them with the elements of data we hold about you to make this task possible. We also carry out email tracking such as when an email has been opened or when links were clicked on. This allows us to measure whether our email communications are successful and to tailor future emails accordingly.
Other issues: Communicating with you in relation to our operations, activities and objectives, to verify your identity, to improve and evaluate our programs and services and to comply with relevant laws.
Who does IAPWA disclose personal information to?
What if I don’t want you to use my details anymore?
If you have provided us with your details, but decide at a later date that you no longer want to receive information from us, or if you wish to update us that your contact details have changed, simply let us know by sending an email to firstname.lastname@example.org or writing to the following postal address: IAPWA, 1B Rudds Lane, Haddenham, Aylesbury, Bucks, HP17 8JP, UK.
Instructions for unsubscribing from e-mails will also be included in each e-mail communication we send. You now have the right to be forgotten which mean you can request for your identifiable data to be deleted. In order to fulfil this request, we’ll archive your record on our database, removing your personal identifiable data, but we’ll also need to keep a suppression list so we always have a record of your request to make sure we never contact you again. However, in some circumstances there will be a legal reason for us to keep a record such as there being financial information which must be kept for six years.
How does IAPWA keep your information secure?
IAPWA will take such steps as are reasonable in the circumstances to protect the personal information that it holds from misuse, interference and loss and from unauthorised access, modification or disclosure. We will take reasonable steps to ensure that hard-copy and electronic records containing personal information are stored securely. This includes having internal policies that require that records containing personal information are only accessible by people within IAPWA who have a genuine “need to know”. No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, IAPWA cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to try to ensure its security both on our systems and while in transit between our systems and the systems of the companies who provide us with various services. IAPWA will take such steps as are reasonable in the circumstances to destroy or de-identify personal information should we no longer need the information and the information is no longer required to be kept by law or an order of a court/tribunal.
How does IAPWA keep your payment information secure?
Online donations are securely processed. Any offline donations that you make by cheque, monthly debit or credit card are also securely processed either by IAPWA or our trusted service providers. Any credit card details provided to IAPWA over the phone are retained only for as long as it takes to securely process your payment.
Where is your information stored?
Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations as referred to in this policy, and these may be situated outside the European Economic Area (EEA).
How can you access your personal information?
You have the right to request a copy of the personal information which IAPWA holds about you and to have any inaccuracies corrected. You can request a copy of the personal information we store through a Subject Access Request. Please email email@example.com to request this.